EatOut POS

Floor Manager Master Operational Manual

Full System Presentation & Documentation

UGB Digital Pvt. Ltd. • Official Platform Manual

Complete Menu Structure

Navigation Matrix

1. FLOOR OPERATIONS

  • Dashboard: Real-time Revenue, Orders Breakdown & Kitchen Efficiency
  • Live Orders: KDS Dispatch, Order Life-cycle, Sound Alerts & Receipts
  • Table Status: Visual Floor Map, Table Occupancy & Timer
  • Food Menu: Veg/Non-Veg Filter, Toggle Dish Stock, Category Controls
  • Table QR Codes: 4K Standee Generator, Multi-Themes & PDF Export

2. GROWTH & UTILITIES

  • Marketing Campaign: Bulk WhatsApp Marketing & Meta Ads Store
  • Outlet POS Shop: Cloud Supply Store for Stands, Merchandise & Raw Material

3. STAFF & BILLING

  • Wallet & Balance: Razorpay Recharge, Credits Log & Balance Tracking
  • Staff & Waiters: Shift Attendance, Role Permissions & Order Logs
  • Discount Coupons: Custom Flat/Percentage Promo Codes
  • Billing Reports: GST Portal Export (GSTR-1, GSTR-3B), Waste & Cancellation Logs
EatOut POS ManualPage 1

Floor Operations: Dashboard

Analytics HUD
Dashboard Screen

Real-Time Sales Counters

Tracks current day earnings with instant division across multiple payment gateways:

  • Cash Counter: Live physical cash collected at counter.
  • UPI / Online: Direct QR payments via Google Pay, PhonePe, Paytm.
  • Card Payments: Credit/Debit POS Terminal reconciliation.

Realtime Order Status Breakdown & Kitchen Efficiency

Monitors cooking speed and active orders: Pending ➔ Preparing ➔ Cooked ➔ Served ➔ Completed ➔ Cancelled. Includes a 100% Service Efficiency Gauge.

Floor OperationsPage 2

Floor Operations: Live Orders

Order Control
Live Orders Screen

QR Scan-To-Order Dispatch & Sound Alerts

When a customer scans a table QR, order details instantly pop up on the Manager Screen & Kitchen Display System (KDS) with a loud chime sound alert.

Order Action Engine

  • Order Status Dropdown: Update order stage in one tap.
  • Live KOT & Bill Printing: Print Kitchen Order Tickets directly to thermal printers.
  • Customer Info: Shows customer name, contact number, assigned table, item list, and total amount.
Floor OperationsPage 3

Floor Operations: Table Status

Floor Map
Table Status Screen

Color-Coded Table Occupancy Legend

Visual map of all dining tables categorized by current state:

  • Vacant (Green): Table is free for new seating.
  • Pending (Yellow): Customer placed order, awaiting kitchen approval.
  • Prep (Purple): Food is currently being cooked in kitchen.
  • Cooked (Orange): Dishes are ready to serve.
  • Served (Pink): Food delivered to customer, dining active.

Table Active Timer

Shows how long a table has been occupied or displays 'Free All Time' status.

Floor OperationsPage 4

Floor Operations: Food Menu

Menu Engine
Food Menu Screen

Dish Inventory & Stock Toggle

Each dish card displays its item number, dish image, description, rating, and price. Turn items ON/OFF instantly using the stock toggle when raw material runs out.

Category & Dietary Filters

  • Dietary Tagging: Separate Veg (Green Badge) and Non-Veg (Red Badge) items.
  • Category Filters: Filter by Starters, Soups, Salads, Main Course, and Desserts.
  • Add Dish Modal: Add new menu items, upload photos, set custom pricing, and assign categories.
Floor OperationsPage 5

Table QR Standee Generator

QR Engine
QR Code Generator Screen

Theme Customization & Fonts

Create branded standees using built-in design themes:

  • Themes: Classic Waves, Royal Gold, Chef Crimson, Luxury Emerald, Sapphire Blue, Dark Gold.
  • Typography: Custom font selector (Playfair Serif, Roboto, Montserrat) for high-end restaurant aesthetics.

Export & Printing Options

Download individual table standees as High-Res 4K PNG, Print-Ready PDF, or export all table QRs in a single Bulk ZIP archive.

Floor OperationsPage 6

Growth: Marketing Campaigns

Marketing
Marketing Campaign Screen

Bulk WhatsApp Marketing Engine

Send promotional offers, festive discounts, and menu updates directly to customer WhatsApp accounts from your outlet wallet balance.

  • Your Customers: 1 Day Plan (₹199) for existing customer base.
  • City Wise Target: 1 Week Plan (₹499) for local targeted reach.
  • District Wise Target: 1 Month Plan (₹1,499) for broad district coverage.

Meta Social Media Ads Integration

Launch targeted Facebook & Instagram ads directly from the POS interface to bring new footfall to your restaurant.

Growth & UtilitiesPage 7

Growth: Outlet POS Shop

Supply Store
Outlet POS Shop Screen

Direct Supply Procurement

In-app store to order hardware standees, staff uniforms, and commercial restaurant raw materials instantly:

  • Acrylic Table QR Standees: Custom printed high-quality acrylic stands (₹299).
  • Chef Caps & Aprons: Premium washable cotton set with custom logo stitching (₹499).
  • Basmati Rice Bags: Top premium long grain aromatic rice 25Kg bag (₹2,250).
  • Pure Refined Cooking Oil: Commercial grade cooking oil 15L tin (₹1,850).
  • Branded Water Bottles: Custom restaurant logo printed water bottles.
Growth & UtilitiesPage 8

Staff & Billing: Wallet & Balance

Billing
Wallet Screen

System Wallet Balance & Razorpay Gateway

Maintains pre-funded balance used for SMS billing, WhatsApp marketing campaigns, and ordering supplies.

  • Quick Recharge Buttons: +₹100, +₹500, +₹1,000, +₹2,000 top-up options.
  • Secure Gateway: Direct Razorpay payment integration with UPI, Net Banking, Cards.

Recent Transaction History (Credit/Debit Logs)

Complete ledger recording Transaction ID, Date & Time, Amount Added, Updated Balance, and description (e.g., #pay_TLJNagQy3FqJty).

Staff & BillingPage 9

Staff & Waiters Management

Staff Control
Staff Management Screen

Role-Based Access & Staff Cards

Manage all operational workforce with assigned roles and credentials:

  • Chefs: Kitchen Display System access only; cannot edit billing or pricing.
  • Waiters: Table order taking rights; restricted from manual discounts and bill cancellation.
  • Staff Details: Tracks username, assigned phone number, email ID, and active shift duration (e.g., '5 hours ago').

Add New Staff Engine

Quick modal to onboard new employees, assign usernames, set passwords, and grant specific module permissions.

Staff & BillingPage 10

Coupons & Billing Reports

Reports & Taxes
Discount Coupons Screen

Discount Coupon Engine

Create promotional offers (Percentage % or Flat ₹) with custom codes (e.g., WEL100, KFT10%), max discount cap, usage limits, and expiry dates.

Billing Reports & GST Portal Export

  • GST Compatible Export: One-click download of GSTR-1, GSTR-2, and GSTR-3B compliant Excel/CSV reports ready for direct upload on government GST portal.
  • Audit & Waste Logs: Tracks daily wastage, item cancellations, and sales growth analytics.
Staff & BillingPage 11

Support SLA & System Health

24x7 Support

2-Hour Remote Support SLA

Guaranteed bug fix or technical assistance via TeamViewer / AnyDesk within 120 minutes of ticket generation.

Instant Physical On-Site Engineer Support

On-ground technical team available for hardware repairs, thermal printer setup, or local network router troubleshooting.

WhatsApp e-Bill & Daily Closing Summary

Auto-sends PDF bills to customer WhatsApp and emails nightly closing sales reports directly to the restaurant owner.

Support EnginePage 12

EatOut POS Fully Active

Platform Engine Synced & Operational

Technical Helpdesk: support@eatoutindia.com • www.eatoutindia.com
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